Network outages affect millions of mobile customers in the United Kingdom and Japan

Network outages affect millions of mobile customers in the United Kingdom and Japan

Among them are busses, which uses mobile data to transmit timetable information to smart screens on London's network of bus stops, and taxis companies which use mobile apps to get custom and dispatch cars.

Companies that share its network - such as GiffGaff, Sky Mobile and Tesco Mobile - are also being hit by the problems.

Earlier today O2 confirmed the issue was identified as a software problem within the system of one of their 3rd party suppliers.

"During the course of December 6, most of the affected customers' network services have been successfully restored", Ericsson explained. The service had not resumed by the afternoon.

Their technical teams are working on the issue as a "high priority" and updates will be given throughout the day.

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"I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can", Evans said in the written apology. "We are really sorry and working as hard and as fast as we can to fix this".

Writing on Twitter, O2 said this morning: "Outage Update: One of our third party suppliers has identified a software issue in their system". Transport for London said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

However, when the network was down for seven hours in 2015, the company did not offer compensation to all customers, instead saying payouts would be assessed on a "case-by-case" basis.

"With little idea of when this problem will be sorted, it's worth preparing before heading out to make sure you're not caught out by this data downtime".

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